Ordering
Chicago Distribution Center (CDC) is our book distribution partner. Orders and inquiries should be directed to them at the information provided below.
Please submit orders to:
Gallaudet University Press
c/o Chicago Distribution Center
11030 South Langley Ave
Chicago, IL 60628
SAN: 2025280
Email: orders@press.uchicago.edu
Phone: 1-800-621-2736 or (773) 702-7000
Business hours: Monday through Friday, 7:30 am to 4:30 pm US Central Time (GMT -6)
Please provide the following information about your account and the books you are ordering:
- Customer account number
- Purchase order number
- Customer phone number
- Customer SAN
- For each book being ordered: ISBN, title, author, and quantity
- Any special shipping instructions
Orders placed before credit has been established must be paid in advance. For all accounts with established credit, payment is due within thirty (30) days of invoice date.
To establish credit, complete this form and send it to:
Chicago Distribution Center
ATTN: Accounts Receivable
11030 South Langley
Chicago, IL 60628 USA
For assistance, please contact Cynthia Bastion at cab9@uchicago.edu
Shipping
CDC shipments are FOB Chicago, IL. CDC’s preferred domestic carriers are FedEx and UPS. All domestic shipments weighing less than 15 pounds will be sent by priority mail unless otherwise requested.
Canadian shipments are consolidated twice weekly. Once they are inside Canada, packages are shipped to the customer via FedEx Ground.
Overseas shipments go surface or international airmail, as designated by the customer.
Other shipping arrangements are available upon request.
Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date.
Payment
All checks must be in US funds drawn on a US bank. Electronic fund and wire transfers should be directed to:
The Northern Trust
50 South LaSalle
Chicago IL 60670
Account number: 28509
Routing number: 071000152
CDC also accepts VISA, MasterCard, American Express, and Discover, but please note that a processing fee may apply. Check your invoice for details.
Discount Schedule
Please email gupress@gallaudet.edu for information on our discount schedule for established accounts. Discount symbols for each book can be found in our seasonal catalogs.
Discount symbols:
- t = trade discount
- s = short (textbook) discount
Libraries and schools receive a minimum 10 percent discount on all “t” and “s” items. Please contact the Chicago Distribution Center or Gallaudet University Press for more details.
Returns
Returns may be made up to one year from invoice date if the books are current editions and in salable condition. The previous edition of a title being replaced by a new edition may be returned within 180 days of the announced publication date of the new edition. Titles that are out of print may be returned for six months after the OP date. All return shipping charges must be prepaid.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage.
Books damaged in transit or discrepancies in shipment must be reported within 30 days of the invoice date. Defective books will be replaced upon receipt of books with invoice number. Prior authorization is not required.
Please direct all return inquiries to the Chicago Distribution Center at 1-800-621-2736 or via email at orders@press.uchicago.edu.
